Know Thy Customer and Product
While shopping at the Westfield Brandon Shopping Center over the last couple of days, we had two instances where employees failed in their mission to service their customers. These businesses violated two important rules when servicing their customers – know thy product and know thy customer. <begin rant>
June 19, 2010
Tags: Customer Service, Marketing, sales, Self Improvement Posted in: Marketing, Self Improvement 
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10/20/30 Rule of PowerPoint Design
The book Presenting to Win: The Art of Telling Your Story, Updated and Expanded Edition by Jerry Weissman reminded me that in Corporate America and in most presentation arenas, we tend to let PowerPoint slides do our talking, both within our presentation and after it is said and done. We can correct this by following [...]
June 18, 2010
Tags: Communication, Marketing, media, sales, Self Improvement, tips, Training Posted in: Communication, Marketing, Self Improvement 3 Comments
It’s How You Sell It
Increase your product or services by considering the three things in this article.
January 7, 2010
Tags: Communication, Marketing, sales Posted in: Communication, Marketing No Comments
