New Era in Bar/Restaurant Service

Upon walking into Chili’s in Skokie, IL today, I actually got excited when I saw that every table in the bar area had what appeared to be a touch screen on them.  Little did I know that I was in for a mixed experience…and would get to see the start of what...

Staring a Toastmasters Club

I have been a member of Toastmasters International since 2003 and have reaped the benefits in all facets of my life, and it helped me discover my love of teaching and training.  I was asked by numerous people how to get a club started, so read on for my brief step by...

Know Thy Customer and Product

While shopping at the Westfield Brandon Shopping Center over the last couple of days, we had two instances where employees failed in their mission to service their customers.  These businesses violated two important rules when servicing their customers – know...