New Era in Bar/Restaurant Service

Upon walking into Chili’s in Skokie, IL today, I actually got excited when I saw that every table in the bar area had what appeared to be a touch screen on them.  Little did I know that I was in for a mixed experience…and would get to see the start of what...

Know Thy Customer and Product

While shopping at the Westfield Brandon Shopping Center over the last couple of days, we had two instances where employees failed in their mission to service their customers.  These businesses violated two important rules when servicing their customers – know...

It’s How You Sell It

While headed to the train station recently I passed a newspaper salesman shouting “Sun Times…..Fifty Cents” as people walked by.  Just over the Chicago River, another newspaper salesman was shouting “Chicago Tribune….Sun Times.” ...